Online Bill Pay and More

•  View and pay multiple statements.
•  Demographic updates.
•  Access to my getwell :) network.
•  Answers to frequently asked questions.
•  Contact providers.
•  View test results.
•  Insurance Updates.
•  Make appointments.
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Pay individual statements here.

Most Frequently Asked Questions

What payment options are available?

For your convenience, the health system accepts a variety of payment alternatives, including online quick pay, pay by phone, Visa®, MasterCard®, American Express®, Discover®, personal checks, money orders, and cash (at the cashier’s office only). Note: Please do not send cash through the mail. To protect you, cash will only be accepted in person at the cashier's office and you will be given a receipt.

Is it safe to make a payment online?

It is our number one priority to ensure your information is safe. We use a secure connection that prevents anyone else from gaining access to your information. We are validated PCI SSC certified and listed on the validated payment applications list on the PCI SSC Website. We have gone through rigorous security protocols and testing. Whenever you are paying your account online, you are using a secure connection which protects your information. Data you provide cannot be viewed. We do not share your information with anyone else.

Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it. You can do your part to protect your identity by ensuring you always log out of this system and close all browser windows – especially when using a public computer station.  

What access do you have to my credit card account?

None. Your credit card is processed securely with SSL and PCI compliant encryption and immediately sent to the banking merchant. No card information is maintained in the system after the transaction is processed. This insures full security of information both during and after the transaction.

Why didn't my insurance company pay?

If you provided insurance information at the time of service then you should have received a letter or explanation of benefits from your insurance carrier which outlines how your claim was processed and any patient responsibility. For any clarification on how your insurance carrier has processed your claim, you should contact them directly for further clarification.

If you need to update your insurance information, please login to update your information online or feel free to contact us.

How can I update my address?

You can update your mailing address through your online account or by contacting us.


How can I provide updated insurance to Reading Health System?

If you need to update your insurance information, please feel free to contact us.


What is a deductible, co-pay and coinsurance?

A deductible is the amount you owe for health care services before your health insurance or plan begins to pay. Deductibles are applied based off of service type and plan year. Not all services are subject to the deductible.

A co-pay is a fixed dollar amount that you pay for a covered health care service, usually when you get the service. The amount can vary by the type of covered health care service.

A coinsurance is a shared cost of a covered health care service, calculated as a percent of the allowed amount for the service. You pay coinsurance plus any deductibles you owe. Each health plan varies.


Why am receiving multiple bills for the same services?

The bill that you receive from Reading Health System will include balances for the facility as well as any Reading Health System physicians. You may receive bills from other medical providers who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. If you have received a bill from Reading Health Physician Services, please contact us for further assistance.

How can I better understand my bill?

Please review the sample statements on the Understanding Your Health Care Bill resource page.

When will my payment appear on my Reading Health System account?

Your payment may take up to 3-5 business days to be credited to your account. We advise all customers to print their confirmation for their records or keep their receipt for payments made at the facilities. For more information please contact us.

Does the Reading Health System offer financial assistance?

Reading Health System is committed to caring for our patients, regardless of their financial circumstances. We work hard to help address patient's financial responsibilities in a way that is sensitive and fair to their circumstances.

If you are unable to make full payment upon receipt of your bill, call us immediately at 484-628-5820. We can work with you to resolve your balance through one of the following options:

  • A monthly payment plan
  • Public assistance: You may be eligible for health insurance coverage through the State of Pennsylvania. We can help you apply if you have a bill related to an inpatient stay. If you have an unpaid bill for outpatient services, contact the Department of Public Assistance directly at 610-736-4211.
  • Patient Financial Assistance program: This program assists patients who do not qualify for public assistance, but who are unable to pay their hospital expenses themselves. Contact us for more information. Please review the Reading Health System Patient Financial Assistance Policy in (English) or (Spanish) for more information.
  • CHIP: Pennsylvania’s Children’s Health Insurance Program (CHIP): If your children do not have health insurance, you may be able to get coverage for them at little or no cost. Please call 1-811-989-KIDS to find out if you qualify, or call our Referral & Information Services at 484-628-HELP (4357) for a brochure and application form.

Your MyChart login will now give you access to your MyChart Account and Online Bill Pay under one sign-on. Once you have signed into your MyChart Account, you will have access to the MyChart features, your billing account and newly added on-line customer service options. If you choose not to login, the Quick Pay Option is still available.